The biggest part of experience with your products and services is stored in your customers' minds. It is extremely valuable to lend them your ears. Creating an attentive and open approach to your customers helps to receive not only negative, but also constructive, innovative feedback.

Integrate all of your feedback streams into one internal process to boost your innovation. Cassiber makes sure that feedback is clustered and ordered by current relevance and can be enhanced internally.

With Cassiber Insiders, you can capture feedback, suggestions and opinions by text message (sms), phone, email and internet. Indicate these suggestion channels on your website, in your stores and on your products. Surely, you can also integrate existing email addresses and web forms. That way, your suppliers, customers and experts can send you their inputs and you have them stored in one place. Cassiber clusters all these inputs and allows you to enhance the best internally to innovate (please refer to idea management).

The Semantic Filter

Common systems are challenged in usability and efficiency, when too much feedback has to be put into order. Cassiber allows you to have a lot of feedback and to integrate it into your idea management. Feedback is kept in order by an intelligent filter. The IdeaRank Technology enables you to generate a network consisting of all your ideas and feedback internally - independent from the origin. If an feedback is received, the system checks if its content already exists as another feedback or as an internal idea. It is then intelligently linked according to its content to all existing content and ranked by its relevance.

Collaboration and Knowledge Exchange

Thereupon, ideas are displayed to your employees in different topic rooms. Users with access to the topic can vote, discuss and develop the ideas within. Some topics are only accessible for certain work groups, others are open for everybody. That way, the knowledge, experience and realistic perspective of many minds can be united. Thus, ideas and feedback are developed more efficiently - and that with all relevant sources. In addition to that, ideas reach management level when they are elaborated and qualitativly tested. That's how ideas can be better evaluated and advanced in the innovation process.

Merge external feedback with internal knowledge to foster innovation.